• Operating Systems and their options: Microsoft Windows 95/98/ME/NT/2000/XP/Vista, MS DOS, and Apple OS X
• Office Suites: Microsoft Office, Lotus Smart Suite
• Email Applications: Microsoft Outlook, Microsoft Outlook Express, Netscape Composer
• Networking: Wired, Wireless, Routers, Firewalls, and TCP/IP
• Internet Services Supported: DSL, Cable, ISDN, DS-1, and Dial up (ISP’s like AOL, SBC, Earthlink,…)
• Telephone, FAX, and Voice mail: Residential and Business single and multi line configurations, PBX/Key systems (Lucent/Avaya Partner and Legend/Magix, Nortel ICS and CICS), Voice mail systems (Octel 50/100, Avaya Partner and Magix VM, and Nortel systems).
• Business Systems: Blue Pumpkin/Witness/Verint Software's Work Force Management Solutions (Advisor, Activity Manager, Director Enterprise, Planner, and Director Essential) design, implementation, and systems training.

Additionally, I am a Retired California Air National Guardsman serving our great country at the 129th Rescue Wing.  I was deployed to Kuwait, Iraq, and Romania in support of the recent activities in the Middle East.